Last Updated: July 2026

At Prime Bridge Apparel, our production and dispatch processes are engineered to move quickly. We know that when you invest in premium leather gear, you want it delivered as soon as possible. However, we also understand that plans can change.

To ensure absolute transparency and provide a clear framework for our customers, we have established the following strict guidelines regarding order cancellations.

1. How to Initiate a Cancellation

If you placed an order accidentally or need to cancel your purchase for any reason, you must immediately contact our support team.

• Please email your cancellation request to sales@primebridgeapparel.com.

• You must include your Full Name and Order Number in the subject line of the email to ensure rapid processing.

2. Cancellation Timelines & Authorized Refunds

Because we allocate high-grade leather and resources immediately after an order is placed, our cancellation refunds are strictly time-sensitive:

• Within 24 Hours (Full Refund): If you request a cancellation within 24 hours of receiving your order confirmation email, you are eligible for a 100% full refund.

• After 24 Hours (30% Deduction): If you cancel your order after the initial 24-hour window, but before it has been prepared for final dispatch, a 30% cancellation fee will be deducted from your refund to cover material allocation and processing costs.

• Within 3 Days of Dispatch (50% Deduction): If you attempt to cancel an order when it is within 3 days of its scheduled dispatch date, a 50% cancellation fee will be applied.

• Shipped Orders (No Cancellation): Once a parcel has been handed over to our courier partners and dispatched, the order cannot be canceled under any circumstances. You must receive the parcel and initiate a standard return in accordance with our 30-Day Returns & Exchanges Policy.

3. Custom & Bespoke Orders

Please note that customized or bespoke leather goods are tailored specifically to your measurements and specifications. Once a custom order has entered the production phase, it is strictly not eligible for cancellation.

4. Contact Our Team

If you are facing any issues with your order or need immediate assistance with a cancellation, our team is ready to help. We value your trust in Ashcroft Leather and are committed to resolving your concerns professionally.

• Email: sales@primebridgeapparel.com

• Phone: +44-7440-084704   Business Information Brand Name: PrimeBridgeApparel Registered Office (Correspondence Only):
  10 Windermere Road, Croydon, CR0 6PP, United Kingdom  This address is used for official correspondence only. Email: sales@primebridgeapparel.com
  Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)