At Prime Bridge Apparel, we engineer premium leather gear built to last a lifetime. We stand behind the uncompromising quality of our jackets, bags, and accessories. However, we understand that sometimes a profile doesn’t fit exactly as you expected.

Our Returns and Refunds policy is strictly designed to be fair, transparent, and efficient. Please review the following conditions before initiating a return.

1. The 30-Day Return Window

We offer a strict 30-day return policy. You have exactly 30 days from the date your gear is delivered to request a return or exchange. Requests made after this 30-day period will not be authorized.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

• The gear must be in its original, unworn, and unwashed condition.
• All original Ashcroft tags and packaging must be fully intact.
• The leather must not show any signs of wear, creases, scratches, stains, or alterations.

Custom/Bespoke Orders:

Any jacket or bag that has been custom-sized, personalized, or modified specifically for you is considered a final sale and is not eligible for a return or exchange.

3. Return Shipping & Restocking Fees

We process returns with total transparency regarding costs:

Return Shipping: The customer is solely responsible for paying all return shipping costs. You must use a trackable courier service (e.g., DHL, FedEx, UPS) and provide us with the tracking number. We are not liable for return packages lost in transit.

Restocking Fee: All approved refunds are subject to a 10% restocking fee. This fee covers the initial processing, packaging, and handling of your heavy-duty leather goods. The remaining 90% (minus original shipping costs) will be refunded to you.

Customs & Duties: Any international import duties, taxes, or customs fees paid upon receiving the item are non-refundable.

4. The Return & Exchange Process

To initiate a return or an exchange (for a different size or color), follow these steps:

Contact Us: Email our support team at sales@primebridgeapparel.com within 30 days of delivery. State your order number and the clear reason for the return/exchange.

1. Provide Proof: Please attach clear photos of the item showing it is in its original condition.
2. Ship the Gear: Once authorized, our team will provide you with the exact return warehouse address. Ship the item using a tracked service and email us the tracking ID.
3. Inspection: Upon receiving your return, our quality control team will inspect the leather. If the item shows signs of use or damage, the return will be rejected and the item will be sent back to you at your expense.

5. Refund Processing

If your return passes inspection, your refund will be approved.

Refunds are processed strictly to the original payment method used during checkout.

We will initiate the refund within 3 business days of approving the return.

Please allow 5 to 14 business days for the funds to officially reflect in your bank account or credit card statement, depending on your financial institution’s processing times.

6. Order Cancellation Policy

Because we move quickly to process and dispatch your gear, our cancellation windows are strictly enforced:

Within 24 Hours: Orders canceled within 24 hours of placement will receive a 100% full refund (excluding any applicable bank transaction charges).

After 24 Hours (Before Shipment): Orders canceled after the 24-hour mark, but before they have been shipped, are subject to a 30% cancellation fee to cover material allocation and processing.

Custom Orders (In Production): Orders canceled within 3 days of entering the production/shipment phase will incur a 50% cancellation fee.

Shipped Orders: Once an order has been dispatched and handed over to the courier, it cannot be canceled. You must receive the item and follow the standard return process.

7. Contact Us

If you have an issue with your order, do not hesitate to reach out. We are here to get your gear sorted.

Email: sales@primebridgeapparel.com

Phone: +44-7440-084704

Business Information

Brand Name: PrimeBridgeApparel

Registered Office (Correspondence Only):
10 Windermere Road, Croydon, CR0 6PP, United Kingdom

This address is used for official correspondence only.

Email: sales@primebridgeapparel.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)