At Prime Bridge Apparel, we engineer premium leather gear built for the long haul, and we ensure it reaches you securely and on time. This Shipping Policy outlines our processing times, delivery timelines, and shipping rates for all global orders.

1. Order Processing & Handling Time

Before your gear hits the road, it goes through a strict quality check and secure packaging process.

Standard Processing: All standard orders are processed and dispatched within 1 to 2 business days.

Order Cutoff Time: Our daily order cutoff time is 1:00 PM (GMT). Orders placed after this time will be processed on the next business day.

Business Days: Our fulfillment centers operate Monday through Friday, excluding weekends and public holidays.

Custom/Bespoke Orders: Specially tailored or customized leather goods require an additional production phase. Please allow 12 to 15 business days for manufacturing before these items are dispatched.

2. Shipping Rates & Transit Times

We proudly ship our heavy-duty leather outerwear and bags worldwide. Once your order has been processed and leaves our facility, the following transit times apply:

• Standard Worldwide Shipping 

       Cost: Free

       Estimated Transit Time: 8 to 10 business days

• Expedited Shipping

       Cost: $25.00 USD (Flat Rate)

        Estimated Transit Time: 6 to 8 business days

Note: Delivery timelines are estimates and commence from the date of dispatch, not the date of order. External factors such as severe weather, global logistics delays, or customs inspections may occasionally extend these times.

3. Trusted Courier Partners

To ensure the safe and tracked delivery of your premium leather goods, we exclusively partner with top-tier global logistics providers, including DHL, FedEx, UPS, and USPS.

4. Order Tracking

The moment your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment’s progress. It is the customer’s responsibility to track the package and ensure someone is available to receive it upon delivery. Prime Bridge Apparel is not liable for parcels lost due to uncollected packages or repeated failed delivery attempts.

5. Customs, Duties & Taxes

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

The product prices displayed on our website and your checkout total are exclusive of all international duties and taxes.

Depending on your shipping destination, your local customs authority may charge import duties, taxes, or brokerage fees upon the arrival of your package.

These charges are the sole responsibility of the customer. We recommend checking with your local customs office for specific fee structures before placing an order.

6. Shipping Limitations & Address Accuracy

Restricted Addresses: Due to the high value of our leather goods and courier requirements for a physical signature, we do not deliver to PO Boxes, APO, or FPO addresses.

Address Accuracy: Please double-check your shipping details at checkout. Once an order has been dispatched, we cannot reroute the package or change the delivery address.

7. Damaged or Incorrect Parcels

If your gear arrives damaged in transit or you receive an incorrect item, please contact our support team within 30 days of delivery. Ensure the item remains unused with all original Ashcroft tags intact. For further details on resolving these issues, please review our Returns & Exchanges Policy.

8. Contact Us

For any inquiries regarding your shipment, our support team is ready to assist:

Email: sales@primebridgeapparel.com

Phone: +44-7440-084704

Business Information

Brand Name: PrimeBridgeApparel

Registered Office (Correspondence Only):
10 Windermere Road, Croydon, CR0 6PP, United Kingdom

This address is used for official correspondence only.

Email: sales@primebridgeapparel.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)